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You Can’t Automate Chaos
Cleaning up data before you add AI

Hello AI Builders,
I shared a quick take on LinkedIn this week that hit close to home: most companies don’t have an AI problem, they have a data problem they’re trying to automate around.
The issue usually isn’t a lack of ideas. It’s layering AI on top of messy, inconsistent data and expecting clarity to magically appear.
Teams are “using AI” and still dealing with slow follow-ups, broken handoffs, and numbers no one fully trusts. The tools are powerful. The foundation isn’t.
This article breaks down what actually needs to happen before AI creates momentum, starting with cleaning up the chaos underneath.
Let’s dive in!
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THE ISSUE
You Can’t Automate Chaos: Cleaning Up Data Before You Add AI
1. The Real Pain
Your CRM says a deal is “hot.”
Sales swears they followed up.
Marketing insists the lead never converted.
Ops is quietly exporting another CSV at 10:47 p.m.
Meanwhile, someone asks, “Can we just add AI to fix this?”
Here’s the blunt truth most teams don’t want to hear:
AI doesn’t clean up messes. It scales them.
If your data is fragmented, outdated, or flat-out wrong, automation just helps you make bad decisions faster. And if you’ve felt that tension lately, dashboards you don’t trust, forecasts that miss, tools that don’t talk, you’re not behind. You’re normal.
Painfully normal.
2. What Most People Get Wrong
Most advice about AI sounds like it was written for two extremes:
Startups with five tools and a clean slate
Enterprises with armies of analysts and governance teams
Mid-market companies live in the middle. Too complex for “just plug it in.” Too lean for massive rebuilds.
The hype says: “AI will magically unify your data.”
Reality says: “AI will confidently give you the wrong answer.”
This is why so many AI transformation for SMB efforts stall. Not because the tech doesn’t work, but because the underlying systems were never designed to support it.
AI isn’t the strategy. It’s the amplifier.
3. What This Actually Means
For a $10M–$100M company, AI-ready data doesn’t mean perfect data. It means:
Your systems agree on basic facts
Fields mean the same thing across tools
People trust the numbers enough to act on them
Inside the business, this shows up everywhere:
Sales: Duplicate accounts, missing stages, stale pipeline
Marketing: Leads with no source, contacts with five owners
Ops: Workarounds, shadow spreadsheets, manual reconciliations
Leadership: Dashboards that spark debates instead of decisions
What it isn’t:
A massive replatform. A shiny AI chatbot. Or a six-month “data initiative” that dies quietly.
This is operations data quality, the unglamorous work that makes everything else possible.
4. Why This Matters Now
If you don’t address this, here’s what keeps happening quietly:
Leads wait hours (or days) because routing is unclear
Forecasts lag reality because inputs are stale
Teams re-check work because they don’t trust the system
Decisions slow down because nobody’s sure what’s true
AI for business only creates leverage when the basics are solid. Otherwise, you’re automating hesitation.
Competitors who fix this first don’t look flashier. They just move faster, and that adds up.
5. The Practical Breakdown: How It Actually Works
This isn’t a checklist. It’s a progression.
Step 1: Map What Data You Actually Use
Why it exists: You can’t clean what you don’t depend on.
What breaks: Teams document everything instead of what matters.
Good enough: The 10–15 fields that drive revenue and execution.
Step 2: Define Meaning Once
Why it exists: “Active customer” shouldn’t mean three things.
What breaks: Every team has its own definition.
Good enough: One shared definition, written down, socially enforced.
Step 3: Find the Source of Truth
Why it exists: AI needs a referee.
What breaks: Multiple systems claiming authority.
Good enough: One system wins, even if it’s imperfect.
Step 4: Fix the Flow, Not Just the Field
Why it exists: Bad processes create bad data.
What breaks: Teams patch symptoms instead of workflows.
Good enough: Fewer handoffs, clearer ownership.
Step 5: Remove Zombie Data
Why it exists: Old data poisons models.
What breaks: Fear of deleting “just in case.”
Good enough: Archive aggressively. Keep what’s alive.
Step 6: Add Guardrails
Why it exists: Humans will always find shortcuts.
What breaks: Optional fields and loose rules.
Good enough: Required fields where it counts, not everywhere.
Step 7: Only Then, Layer AI
Why it exists: AI learns from what you feed it.
What breaks: Automating before stabilizing.
Good enough: Start narrow. Prove value. Expand.
This is the foundation of any real AI strategy.
