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How to Run an AI Workshop for Ops Teams
And that actually changes behaviour

Hello AI Builders,
Here’s a truth that keeps coming up in workshops: most companies don’t have an “AI adoption” problem, they have a behaviour change problem.
Everyone’s experimenting with tools, prompts, and pilots… but workflows? Still stuck. Reports take hours. Handoffs break. Ops teams are “using AI” and yet nothing feels faster.
The problem isn’t enthusiasm, it’s execution.
Most AI training sessions inspire people but never make them work differently.
This week’s article digs into how to fix that. It’s a breakdown of what makes an AI workshop for operations actually change behaviour, the structure, the mindset, and the moments where teams finally get it.
If your goal is speed, leverage, and less manual chaos, this one’s worth your time.
Let’s dive in.
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THE ISSUE
1. The Real Pain: Everyone’s Talking About AI, Nobody’s Doing Anything Useful With It
You’ve probably seen this movie:
The CEO declares, “We need an AI strategy.”
Someone spins up a few ChatGPT prompts.
Ops managers nod, smile, and go back to wrestling spreadsheets and Slack pings.
Three months later, there’s a dusty “AI enablement” deck in Notion and zero measurable change.
Sound familiar?
Here’s the uncomfortable truth:
Most AI workshops for operations teams don’t fail because the tech isn’t good enough.
They fail because they never reach the point where behaviour, the way people actually work, changes.
And if you’re running a $10M–$100M company, you don’t have time for theoretical AI discussions. You care about speed, leverage, and execution, not slides about “transformative potential.”
2. What Most People Get Wrong About AI Workshops
Let’s be blunt.
Most “AI training for teams” sessions fall into one of two traps:
The Inspiration Trap:
Endless hype about how AI will “redefine the future of work.”
Your team walks out inspired… and then does nothing differently.The Tool Trap:
A quick demo of ChatGPT, Notion AI, or some workflow bot.
People ooh and aah, then forget how to use it two days later.
Mid-market companies get stuck right in the middle: too complex for a cookie-cutter solution, too lean to hire a full AI department.
That’s why most mid market AI strategy sessions fail, they copy enterprise playbooks or startup experiments instead of building something grounded in execution.
3. So What Is an AI Workshop That Works?
Forget buzzwords.
A real AI workshop for operations isn’t about showing off prompts, it’s about rewiring the way teams think about leverage.
Here’s what it looks like in practice:
Ops leaders learn how to identify automatable friction. Not “AI ideas,” but workflow pain points that cost hours each week.
Teams get hands-on, they bring their actual data, dashboards, and SOPs, not generic examples.
You leave with workflows changed, not just notes.
For a $10M–$100M company, this means practical, measurable improvement: cleaner handoffs, faster reporting, fewer missed follow-ups.
In short, it’s AI transformation for SMB without the nonsense.
4. Why This Matters Now, Not Eventually
Every week your ops team wastes hours on manual coordination, data wrangling, and decision lag.
A deal slows because someone’s waiting on a report.
A customer email sits unread because triage isn’t automated.
A decision gets delayed because no one trusts the data source.
This isn’t dramatic, it’s quiet, expensive erosion.
The gap between “teams that use AI well” and “teams that just talk about it” is widening fast.
And in the mid-market?
That gap compounds. Faster response times → quicker revenue cycles → higher customer retention → more leverage per person.
That’s why AI enablement isn’t a someday project.
It’s an operations multiplier, and every month you delay, the compounding advantage goes to someone else.
